Shipping policy

Last Updated: June 2026

Thank you for shopping with valoramall.online. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our website.

By placing an order with us, you agree to the terms outlined below.

1. Business Information

Business Name: PRINCE ENTERPRISE

Brand Name: valoramall.online

Owner/Proprietor: PRINCE KUMAR

GSTIN: 10HZZPK0228K1Z2

Email: valoramall@outlook.com

Phone: +91 9507762113

Registered Address:

S/O: LATE BHUSHAN SHINGH

GRAM SUMERPUR

POST VIJAIPUR

SUMERPUR

GOPALGANJ

BIHAR – 841508

INDIA

2. Order Processing

All orders are processed after successful payment confirmation.

Orders are typically processed within 1–3 business days.

Orders are not processed, shipped, or delivered on Sundays or public holidays.

During peak seasons, promotional campaigns, festivals, or periods of high order volume, processing times may be extended.

3. Shipping Coverage

We currently deliver to most locations across India.

International shipping is not currently available unless specifically mentioned on our website.

Delivery availability depends on courier serviceability in the customer's area.

4. Estimated Delivery Time

After dispatch, estimated delivery times are:

• Metro Cities: 3–7 Business Days

• Other Cities and Towns: 4–10 Business Days

• Remote Areas: 5–12 Business Days

Delivery times are estimates only and are not guaranteed.

Actual delivery may vary due to courier delays, weather conditions, public holidays, transportation disruptions, or other circumstances beyond our control.

5. Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment is completed.

We may offer free shipping promotions on selected products or qualifying orders from time to time.

6. Order Tracking

Once your order has been shipped, tracking details will be sent to your registered email address and/or mobile number.

Customers can track shipments using the courier tracking information provided.

7. Delivery Attempts

Courier partners generally make multiple delivery attempts.

If delivery cannot be completed due to:

Incorrect address details
Customer unavailability
Refusal to accept delivery
Failure to respond to courier communications

the package may be returned to us.

Additional shipping charges may apply for re-delivery requests.

8. Incorrect Address Information

Customers are responsible for providing accurate and complete delivery information.

valoramall.online shall not be responsible for delays, failed deliveries, or losses caused by incorrect address information provided by customers.

9. Damaged or Lost Shipments

If your order arrives damaged or appears lost in transit, please contact us within 48 hours of delivery or expected delivery date.

Supporting photographs and relevant details may be required for investigation.

We will coordinate with the courier partner and provide an appropriate resolution where applicable.

10. Split Shipments

Orders containing multiple products may be shipped separately based on inventory availability, warehouse location, or courier logistics.

Customers will receive separate tracking details where applicable.

11. Cash on Delivery (COD)

Cash on Delivery may be available on selected products and serviceable locations.

We reserve the right to disable COD for specific orders, locations, or customers at our sole discretion.

12. Order Cancellation

Orders may be cancelled before dispatch by contacting customer support.

Once an order has been shipped, cancellation requests may not be accepted and will be subject to our Return & Refund Policy.

13. Delays Beyond Our Control

We are not liable for shipping delays caused by:

Natural disasters
Floods
Weather conditions
Government restrictions
Public holidays
Transportation disruptions
Courier partner issues
Force majeure events

14. Changes to This Policy

We reserve the right to modify or update this Shipping Policy at any time without prior notice.

Changes become effective immediately upon posting on this page.

15. Contact Information