Refund policy

Last Updated: June 2026

Thank you for shopping with valoramall.online. Customer satisfaction is important to us. This Return and Refund Policy explains the terms and conditions for returns, refunds, replacements, and cancellations.

By placing an order through our website, you agree to the terms outlined below.

1. Business Information

Business Name: PRINCE ENTERPRISE

Brand Name: valoramall.online

Owner/Proprietor: PRINCE KUMAR

GSTIN: 10HZZPK0228K1Z2

Email: valoramall@outlook.com

Phone: +91 9507762113

Registered Address:

S/O: LATE BHUSHAN SHINGH

GRAM SUMERPUR

POST VIJAIPUR

SUMERPUR

GOPALGANJ

BIHAR – 841508

INDIA – 841508

2. Return Eligibility

Customers may request a return within 7 days of delivery if:

The item received is damaged.
The item received is defective.
The wrong product was delivered.
The product received is materially different from the product ordered.

To qualify for a return:

The item must be unused, unworn, and unwashed.
All original tags, labels, accessories, and packaging must be intact.
Proof of purchase must be provided.
The return request must be submitted within the applicable return period.

3. Non-Returnable Items

The following items are generally not eligible for return:

Used, worn, altered, or washed products.
Products damaged after delivery due to misuse.
Products returned without original packaging or tags.
Clearance, sale, promotional, or non-returnable items.
Gift cards, if applicable.
Personal care or hygiene-related products where return restrictions apply.

4. Return Request Process

To initiate a return:

Contact our customer support team within 7 days of delivery.
Provide your order number.
Submit photographs or videos clearly showing the issue.
Await return authorization from our team.

Returns sent without prior approval may not be accepted.

5. Inspection and Approval

All returned items are inspected after receipt.

We reserve the right to approve or reject return requests based on product condition and compliance with this policy.

Customers will be informed of the inspection outcome.

6. Refund Policy

Once a return is approved and inspected:

Refunds will be processed to the original payment method whenever possible.
Refund processing may take approximately 5–10 business days.
Banking institutions and payment providers may require additional processing time.

Shipping charges, convenience fees, COD fees, and handling charges may not be refundable unless required by law or due to our error.

7. Replacement Policy

Eligible customers may receive a replacement for:

Damaged products
Defective products
Incorrect products received
Missing components or accessories

Replacements are subject to stock availability.

If a replacement product is unavailable, an alternative resolution, including a refund, may be offered.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

Photographic or video evidence may be required.

Failure to report issues within the specified period may affect eligibility for replacement or refund.

9. Order Cancellation

Before Shipment

Orders may be cancelled before dispatch by contacting customer support.

If payment has already been processed, the refund will be initiated accordingly.

After Shipment

Orders that have already been dispatched generally cannot be cancelled.

Customers may instead be eligible for return processing under this policy.

10. Refused Deliveries

If a customer refuses delivery without a valid reason, return shipping charges, handling fees, and associated costs may be deducted from any eligible refund.

11. Fraud Prevention

We reserve the right to refuse returns, refunds, exchanges, or cancellations where fraudulent activity, abuse of return policies, excessive return requests, or suspicious transactions are identified.

12. Chargebacks and Payment Disputes

Customers are encouraged to contact us before initiating a chargeback or payment dispute.

We may provide order records, shipment confirmations, communication history, and supporting documentation to payment processors or financial institutions during dispute investigations.